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Verified Reviewer
New Reviewer
Ok I whent to a napa care facility to have my engine a complete engine to be replaced. First engine after the break in period shop did the oil change I drove it for less then a week and had a weird shake shop thought drive train but everything was tight traveled to...
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ID
#3073494 Review #3073494 is a subjective opinion of poster.
Location
Calgary, Alberta
Cons
  • Ripp you off
Loss
$10
Preferred solution
Deliver product or service ordered
New Reviewer

NAPA Auto Repair OVER charging on there own Parts.

My daughter went to a Napa Auto Car Shop on Thomas Rd in Phoenix AZ and was charged $490 for Rear Struts, basically $245 each . But when I researched the price of the part , Part # 181312 it was only $111 each. The part was at another local store . Why would NAPA whom Ive always felt was very reputable be charging $135 dollars more than the part is worth. Very disappointed and upset for my daughter who is already struggling and relies on her vehicle to make money to provide for my grandchildren . Overall she paid almost three hundred more than she should have. We will NEVER use Napa again and I hope this doesnt happen to anyone else.

User's recommendation: Do your research of parts and prices before paying for anything .

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ID
#1903117 Review #1903117 is a subjective opinion of poster.
Loss
$268
Preferred solution
Price reduction
New Reviewer
Update by user Sep 30, 2019

nothing.

Original review posted by user Sep 28, 2019
Jim Dembiczak Service Manager Express Auto Repair - North 5360 Montebello Ln Colorado Springs, CO 80918 My son and I delivered a 1997 GMC pickup C 1500 to NAPA on 17 July 2019, work order number 10977. We requested two items to be fixed, engine backfire at low...
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1 comment
#1754449

The shop Auto Express had the vehicle and done more damage then when we took it in. 1st is the engine, 2nd is the brakes that they didnt not fix and made it a totally unsafe vehicle to be driven on the road. When brought to their attention,was given many stories and wanted more money.

ID
#1666381 Review #1666381 is a subjective opinion of poster.
Service
Napa Autocare Center Car Repair
Pros
  • I would like to talk to a person so i can express my needs
Cons
  • Donot mark the problem as answererd when it wasnt
  • Business ethic leaves a lot to be desired
Reason of review
Poor customer service
Loss
$1190
Preferred solution
Full refund

Bald guy

the bald guy at redwood is very rude
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ID
#1607456 Review #1607456 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Napa Autocare Center Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Over Priced Parts and shop fees

I have emailed Napa Autocare Center two times about this and have not been called nor received an email back other than the template email that someone will get back to me. Here are the details of a shop in Winston-Salem NC named "Rattle and Hum" I see the sign NAPA car care center at a shop in this city. Is this a franchise or what? The name is Rattle and Hum. Do you stand behind their work? And if I have issue with a repair later while in another city can I take it to another NAPA car care center and the work be repaired there under a warranty? I understand SEARS auto service and others offer nationwide support of parts and labor. At times warranty from Rattle and Hum range from 90 days to 1 year and will printed on the receipt. Also do these repair shops with these NAPA signs use the same parts and prices of the local NAPA parts store or is that business name NOT related to Car care centers? If they are related will the part price charged by the Car center match the price of the local NAPA parts store? I have experienced some repairs made by this shop to charge over 100% markup on parts that I can get at the same local NAPA parts store along with other high fees such as $25 for shop fees and $6 for hazard material disposal charges each visit no matter what the total bill. I look forward to understanding more. My name is Jim
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3 comments
#1454643

No PC does provide a service. They allow all you self entitled d-bags to have a forum to whine in.

No where on this site does it say that PC is going to DIRECTLY ASSIST YOU!! Your assumption is not PCs fault. They can’t assist you with the folly that is your thought process. You should have contacted NAPA directly for your answers.

NOT a consumer COMPLAINT site. Do you people even use your brains anymore??

#1454457

I have decided pissedconsumer has wasted my time and offered any help with Mr complaint.What purpose does this website serve?ZERO

#1440785

My updates:Several updates:1. I kind of "assumed" your site would assist with communications to NAPA AutoCare Center, nice I understand that NOT to be the case.

Maybe I should create a new entry in another consumer complaint site about how Pissed Consumer does nothing to help consumers, which is less than what the BBB does - which is near zero. Unless I miss read about your site, what service DO you perform? Collect my Name, email address and other items to sell to others?2. The phone number you supplied for me to contact NAPA AutoCare Center (602) 274-**** was invalid, and that person was upset and asked what source did I obtain his phone number as others have also been calling him to complain about NAPA.I explained how I was provided his number.

So he may create a record on another Consumer complaint system about your miss information.3. I located the correct Phone number to NAPA AutoCar Center consumer services 1-80*-***-**** option 4 on 2/26/2018 and opened a ticket and supplied the case number from Pissed Consumer #119**** as instructed by the email which emails to me from Pissed Consumer. I have not received any phone call nor emails from them after giving all my contact info and details of my complaint. I called back on 2/28/2018 they said someone would call me the next day on 3/1/2018.

I have not received any communications , I will call every day until I do.Summary doing business in today's world is very deceiving, as there are many small businesses who may be listed from an independent review service like Home Advisor or Angie's List as being Vetted for their services or products to be 4 star quality - yet they are more like 2 star.

I just purchase a product from Amazon and used another site to validate the reviews it too gave 4.5 stars so I bought the item. Once I got it and tested it I was NOT happy and have sent it back.As my Dad has always warned me "If it sounds to good to be true- Watch out!"

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ID
#1197364 Review #1197364 is a subjective opinion of poster.
Service
Napa Autocare Center Car Repair
Cons
  • Being over charged for parts and shop fees
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Poor service & moral character

I brought my truck to the Napa authorized shop in Sweet home Or. for a crank-no start condition. After 3-4 weeks I picked up the truck and had to have it towed after it left me stranded at work 3 days later. They said they figured out that it was my injectors, and after another 5 weeks or so was told that it was repaired again. After a week of steadily declining performance, it would no longer start. I am out about $4k, they still have my truck, and I am pissed. When a company misdiagnosed a problem, they should make it right. I have been in sales, I have done the right thing, even at a loss to myself. I know if I used another shop, I would not be dealing with this.
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ID
#1144228 Review #1144228 is a subjective opinion of poster.
Service
Napa Autocare Center Truck Repair
Reason of review
Bad quality
New Reviewer
Jan 2017 ICE AUTO REPAIR Hemet CA replaced my 7.5L ford engine in my Motorhome. The New Engine never ran correctly and I took it back several times. They messed up the Carburetor adjustments so bad it would not pass smog and they had no one qualified to adjust it...
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ID
#1064196 Review #1064196 is a subjective opinion of poster.
Location
Hemet, California
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Deliver product or service ordered

Napa Autocare Center - Car Repair Review

Napa Autocare Center - Car Repair Review
Took in my vehicle 2007 Saturn to do a timing chain cause engine light was going on apparently never been touched engine light is still on not only that they charged me $495 $200 on parts in $95 for diagnostic.and this is bull....
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1 comment
#1319946

And? Those are independent service centers.

How much in labor?

What was the total cost of the repair? Lots of missing information here.

ID
#1025539 Review #1025539 is a subjective opinion of poster.
Service
Napa Autocare Center Car Repair
Reason of review
Bad quality

Napa Autocare Center - Customer Care Review

I want to Napa and I had purchased 5 battery I was bringing the old ones back for the core charge and I ask one of the sales person's in the back of the desk there if they could help me carry him in his words to me was I don't get paid enough to give customer service and help you bring in batteries in and the store manager Dan was standing there and kind of smiling and laughing I thought that was really unprofessional out of both of them and they both should be terminated 3604 Rome Hilliard Road Napa them are the ones
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ID
#974889 Review #974889 is a subjective opinion of poster.
Service
Napa Autocare Center Customer Care
Reason of review
Poor customer service

Warranty is not convenient or timely

Had my car worked on (Replaced fuel pump $375) and one week later the same problem came up. I checked pressure where the car broke down after repair and the fuel pressure was 8psi - should be 40psi. I called the shop and they explained the Napa warranty - take the car to a Napa repair shop and they would cover the cost. I had to get the car towed there, the shop found other things to add plus the warranty repair. I had to drive all the way back to the shop to sign the warranty paper before they would submit to Napa to cover (what is this 1977? No electronic way for me to sign and email back? Answer - "No") So I get that done on Friday morning. Car is done, waiting for an answer on warranty from Napa, Friday, all day Saturday.. finally on Monday I can pick up the car for an extra $421. Next day, car breaks down. I will fix it myself like I should have to begin with.
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ID
#919455 Review #919455 is a subjective opinion of poster.
Location
Salem, Oregon
Service
Napa Autocare Center Car Repair
Reason of review
Warranty issue

Napa Autocare Center - Car Repair Review from Fort Worth, Texas

I had my car diagnoised by Napa Auto Care they told me what the problem was and cost to repair it. I had the work done then receive a call back to say it did not resolve the problem it could.be one or two other things that of course cost more. I took my car there to get it repaired not trouble shooting. Defintely not the type of service I expected. Want be using them again. Texarkana 75501 location
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1 comment
#1233447

Sounds like the shop employs shade tree mechanics that just throw parts at a problem until they stumble upon the actual cause. Cost of diagnosis no matter how long it takes is one unchangeable charge, that would end up a *** of a lot cheaper than the actions taken by that shop. Next time go to a shop that refers to their employees as Technicians not mechanics.

ID
#909234 Review #909234 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Napa Autocare Center Car Repair
Reason of review
Not as described/ advertised

Napa Autocare Center Car Repair Review from Norcross, Georgia

I have a Napa Easy Pay credit card and I called in to get my credit line raised by $200 because the NAPA auto care i've been using told me that I needed a couple pulleys for about $450. I was denied the amount so I went to another mechanic which was a friend of my sons and asking to please check my car out I was concerned about the noise it was making. I said I've been told it's my transmission how are my power steering. He had his tech check it out and it turned out to be my compressor on my air conditioner it's fixed cost me $500 and the sound is gone so I feel that that station it was going to rip me off for something I didn't eat because he took the police and there was nothing wrong with them and he said I told him I had new power steering pump and he said why. I went there because Napa is a very respected name but I'm starting to lose faith in Napa and out of service
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ID
#870301 Review #870301 is a subjective opinion of poster.
Location
Norcross, Georgia
Service
Napa Autocare Center Car Repair
Reason of review
Bad quality

Napa Autocare Center - Repair Review from Albuquerque, New Mexico

If I had the opportunity to put absolutely no stars I most certainly would. I experienced the WORST customer service I have ever experienced in my life! Daniel "the manager" was horrible. I set up an appt with them so they could fix an issue with my front driver wheel bearing. As I left and waited for my car to be done. I received a few calls from them the first was them trying to be *** artists and get more money out of me, my front passenger wheel bearing had been fixed a few days prior but not the driver side (they didn't know that) they lied and stated that same side needed repair as well, when I told him it didn't because of it getting fixed a couple day's prior, he felt pretty ***. Furthermore, I have rims on my car which DO NOT require a key to remove ONLY a 9/16 measurement. Second time he called, he asked if I had the key in which I explained there is not one for the rims (apparently he got offended and felt I was trying to tell him how to do his job) and third call was him immediately getting on the phone and stating very rudely I just need to pick up my car now because he is absolutely sure it needs a key, and he hung up the phone. I went to the location and stated how poorly he was treating me, to actually find out that he had the appropriate tools to do it the WHOLE time but refused because he was mad that I told him MY rims don't require a key or whatever personal reason. I asked for him to take me to my car to show me what he was referring to and he refused and not only that, it was raining on this day, when I got back to my car the mechanics had my windows rolled down which could have damaged my upholstery. Along this, he was very unprofessional and stated remarks that were absolutely unacceptable in which I recorded the conversation. I will never go back to another NAPA center (this is also tied in with the NAPA auto care Center) again and suggest anyone reading to go take business elsewhere even if it cost a little more. It will be worth it.
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ID
#822756 Review #822756 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Napa Autocare Center Repair
Reason of review
Bad quality
I went to NAPA in hopes that they could help me figure out what might be wrong with my heat. I asked if they would my coming and looking and listening to see if it was the blower motor that went out before before I purchased the part. The guy looked at me, laughed and...
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ID
#765403 Review #765403 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Reason of review
Poor customer service
New Reviewer

Napa Autocare Center - Tire Change Review from Havana, Florida

My experience with another NAPA AUTO CARE CENTER in St Pete ,FL ....took my Mercedes in for a tire , after the tire is changed another guy comes out with grease all over hands or gloves and slaps on my hubcap , leaving all that grease on my hubcap , he said OK ,you are ready to go , I think somebody knew me from all the complaints I had made on the other Napa Auto business , this business though did not have their Napa Sign displayed at the time .
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4 comments
#977283

I am going to try this link to video one more time https://t.co/kJb5zwdsmA

#976829

The other auto business that I have been complaining about , and taking videos of, is that which is in Pasco County that has for several years now , had NAPA AUTO CARE SIGNS all over it , same owners though , and the same kind of operation disregarding regulations , and being a serious detriment to the neighborhood ..., Link to video https://t.co/kJb5zwdsmA

#976666

The other auto business that now has NAPA signs all over it , my Mom house is 120 feet away from , these people moved into our neighborhood illegally a couple years after we bought a house , thinking that they would use our residential streets to increase the parking and commercial activity capacity, this they did for 3 years , these same people the Bangos Family have incorporated illegal business practices for years , while code enforcement turns a blind eye, and the Sheriff Dept says the have no problem with their side stepping laws and regulatons , read more and see video https://mobile.twitter.com/account

#977219
@PissedConsumer976666

My Twitter account is " Complain_2_EPA ". Seems that the links are not working

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ID
#627115 Review #627115 is a subjective opinion of poster.
Location
Havana, Florida
Reason of review
Poor customer service
New Reviewer

Other Product Review

NAPA AUTO will let their signs go on just about any auto repair shop, no !matter its reputation , my twitter has links to video regarding one NAPA AUTO CARE center in Holiday , FLaccount https://mobile.twitter.com/account
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ID
#627102 Review #627102 is a subjective opinion of poster.
Location
Havana, Florida

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