Trevor K Gpp

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Verified Reviewer
| map-marker Calgary, Alberta

Ripped off on not 1 but 2 so called brand new engines for my truck

Ok I whent to a napa care facility to have my engine a complete engine to be replaced. First engine after the break in period shop did the oil change I drove it for less then a week and had a weird shake shop thought drive train but everything was tight traveled to Saskatchewan and the engine blew took it back to the shop. I wate and water and call them 3 weeks later shop was sold in the middle of the warrenty exchange napa told me they don't have to honor the warrenty he say my eyes and realized I might hurt him so he said we will make something happen. Time goes by napa says that the company from Texas not Canada denied the warrenty but got me another so called brand new engine. I get it back in the summer but only drive it in the winter so nice a week I'd run it and take it for short drives to keep everything lubed etc winter comes and I'm sooo low on rad fluid take it to the shop heads are toast cause there rebuilt garbage as I paid for brand new napa got tired to speaking to me so they passed me along to the company from Texas he says after a long time of conversations to pack up the heads with the gaskets and they will do a test says will take 6 weeks. Almost 7 weeks goes by I contact the company from Texas he says that I never sent the head gaskets and they did the so called test anyway and found nothing wrong I was blowing away how can they have a perfect test if there's no head gaskets he said my claim was denied I called him a lier and contacted to top guy at napa he was horrified by my story and sent new rebuilt garbage heads and fluid etc so drive my truck for one winter my truck is carbon locked my timing chain cover it leaking leaking a big amount of oil and has rust on all painted surfaces now my old original engine beating from 1997 had a small amount of tiny rust spots on the oil pan my new so-called oil pan it completely covered in rust along with both valve covers I'm so angry As I'm on disability this was the last of my cash to have finally a solid truck as everything else has been replaced was to be my last trustworthy truck before I die they stretched this out for 2 years So no warranty because the warranty is 6 months or 20,000 km what ever comes first I hate Napa there crooks never go to a Napa care center
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  • Ripp you off

Preferred solution: Deliver product or service ordered

User's recommendation: Never go to a napa care center

Jen S Kkh

NAPA Auto Repair OVER charging on there own Parts.

My daughter went to a Napa Auto Car Shop on Thomas Rd in Phoenix AZ and was charged $490 for Rear Struts, basically $245 each . But when I researched the price of the part , Part # 181312 it was only $111 each. The part was at another local store . Why would NAPA whom Ive always felt was very reputable be charging $135 dollars more than the part is worth. Very disappointed and upset for my daughter who is already struggling and relies on her vehicle to make money to provide for my grandchildren . Overall she paid almost three hundred more than she should have. We will NEVER use Napa again and I hope this doesnt happen to anyone else.
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Preferred solution: Price reduction

User's recommendation: Do your research of parts and prices before paying for anything .


Not all NAPA Auto Care Center's are managed the same!