Napa Autocare Center
Napa Autocare Center Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napa Autocare Center has 1.2 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I would like to talk to a person so i can express my needs.
Cons: Being over charged for parts and shop fees, Business ethic leaves a lot to be desired, Donot mark the problem as answererd when it wasnt.Recent recommendations regarding this business are as follows: "Never go to a napa care center", "Do your research of parts and prices before paying for anything .".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napa Autocare Center has 1.2 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I would like to talk to a person so i can express my needs.
Cons: Being over charged for parts and shop fees, Business ethic leaves a lot to be desired, Donot mark the problem as answererd when it wasnt.Recent recommendations regarding this business are as follows: "Never go to a napa care center", "Do your research of parts and prices before paying for anything .".
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calgary, AlbertaRipped off on not 1 but 2 so called brand new engines for my truck
Ok I whent to a napa care facility to have my engine a complete engine to be replaced. First engine after the break in period shop did the oil change I drove it for less then a week and had a weird shake shop thought drive train but everything was tight traveled to Saskatchewan and the engine blew took it back to the shop.
I wate and water and call them 3 weeks later shop was sold in the middle of the warrenty exchange napa told me they don't have to honor the warrenty he say my eyes and realized I might hurt him so he said we will make something happen. Time goes by napa says that the company from Texas not Canada denied the warrenty but got me another so called brand new engine.
I get it back in the summer but only drive it in the winter so nice a week I'd run it and take it for short drives to keep everything lubed etc winter comes and I'm sooo low on rad fluid take it to the shop heads are toast cause there rebuilt garbage as I paid for brand new napa got tired to speaking to me so they passed me along to the company from Texas he says after a long time of conversations to pack up the heads with the gaskets and they will do a test says will take 6 weeks. Almost 7 weeks goes by I contact the company from Texas he says that I never sent the head gaskets and they did the so called test anyway and found nothing wrong I was blowing away how can they have a perfect test if there's no head gaskets he said my claim was denied I called him a lier and contacted to top guy at napa he was horrified by my story and sent new rebuilt garbage heads and fluid etc so drive my truck for one winter my truck is carbon locked my timing chain cover it leaking leaking a big amount of oil and has rust on all painted surfaces now my old original engine beating from 1997 had a small amount of tiny rust spots on the oil pan my new so-called oil pan it completely covered in rust along with both valve covers I'm so angry As I'm on disability this was the last of my cash to have finally a solid truck as everything else has been replaced was to be my last trustworthy truck before I die they stretched this out for 2 years So no warranty because the warranty is 6 months or 20,000 km what ever comes first I hate Napa there crooks never go to a Napa care center
- Ripp you off
Preferred solution: Deliver product or service ordered
User's recommendation: Never go to a napa care center
NAPA Auto Repair OVER charging on there own Parts.
My daughter went to a Napa Auto Car Shop on Thomas Rd in Phoenix AZ and was charged $490 for Rear Struts, basically $245 each . But when I researched the price of the part , Part # 181312 it was only $111 each.
The part was at another local store . Why would NAPA whom Ive always felt was very reputable be charging $135 dollars more than the part is worth.
Very disappointed and upset for my daughter who is already struggling and relies on her vehicle to make money to provide for my grandchildren . Overall she paid almost three hundred more than she should have.
We will NEVER use Napa again and I hope this doesnt happen to anyone else.
Preferred solution: Price reduction
User's recommendation: Do your research of parts and prices before paying for anything .
Not all NAPA Auto Care Center's are managed the same!
nothing.
Service Manager
Express Auto Repair - North
5360 Montebello Ln
Colorado Springs, CO 80918
My son and I delivered a 1997 GMC pickup C 1500 to NAPA on 17 July 2019, work order number 10977. We requested two items to be fixed, engine backfire at low RPM with error code P1345, for cam/crank correlation.
The second item required inspection of the brake system because of soft-pedal.
There was never a diagnostic/preventative maintenance inspection performed on my son’s truck before and after maintenance because there was no scan tool in the shop at the time of maintenance.
After we picked up the truck on 18 July 2019 the truck ran worse than it did when we took it in the first day. Jim Dembiczak told my son that he would have to pay to get the engine retimed. I made a special trip back to the shop and spoke to Jim and technician that worked on the engine. That is when Kevin informed me that his scan tool was broken and wouldn’t be repaired for two weeks.
Jim didn’t know that they needed the scan tool, but he said he would talk to the owner and borrow one from another shop. Jim called me the next day and asked if I could bring the truck in to get it timed. My son and I came up before noon and watched them pull the truck in. I asked Jim if he could tell me when the last time the scan tool was updated.
He nor the technicians could answer my question. I felt that if they couldn’t check for updates, then they couldn’t operate the scan tool. I informed Jim to stop the operation and I was going to take the truck home. I asked to speak to the owner.
I have not received a phone call from: Rick Meadows – President.
I have tried to meet with Mr.
Rick Meadows at the Better Business Bureau of Colorado Springs with no response. I am now applying for dispute resolution Mediation: with the Better Business Bureau of Colorado Springs.
I had to take my vehicle to Ferguson GMC to repair the damage caused by (NAPA) Express Auto Repair. I never got a chance for Conciliation, Mediation, or Arbitration dispute resolution with the Colorado Springs BBB. The business owner sent my son a check for labor cost = $516.00.
The total bill was $935.59 It cost me $771.26 to correct the damage NAPA did to my truck. Only to have the BBB close case# 3704**** and not help me correct the business bad service.
- I would like to talk to a person so i can express my needs
- Business ethic leaves a lot to be desired
- Donot mark the problem as answererd when it wasnt
Preferred solution: Full refund
Bald guy
Preferred solution: Let the company propose a solution
Over Priced Parts and shop fees
- Being over charged for parts and shop fees
Preferred solution: Let the company propose a solution
Poor service & moral character
My Motorhome is in one of your shops for an engine replacement under warranty.
Jan 2017 ICE AUTO REPAIR Hemet CA replaced my 7.5L ford engine in my Motorhome. The New Engine never ran correctly and I took it back several times.
They messed up the Carburetor adjustments so bad it would not pass smog and they had no one qualified to adjust it correctly. I paid a couple of hundred dollars at another smog shop and the engine still ran bad. At this time ICE really inspected the engine and said the engine was faulty and they would have to replace it under warranty that was May 30 2017. My motorhome has been in their shop halfway torn down ever since and they have not worked on it for the past 2 weeks.
The new engine is in a crate and the faulty engine [long block] still in vehicle. My Carb and other parts are laying around the shop and they are not working on my Motor home. When In call all I get is we are to busy or their Mechanic is not there or other #$%^&. I paid them $6000.00 for the engine and $1,300.00 for 7 tires and $289.
to get carb set up correctly.
I have filed a complaint with Ca Bureau of Automotive Repair June 19 2017.As this shop is member of Napa Auto Care I request that you help me. I'm 70 years old and have used Napa all my life I have always been treated fairly until now.
Preferred solution: Deliver product or service ordered
Napa Autocare Center - Car Repair Review
Napa Autocare Center - Customer Care Review
Warranty is not convenient or timely
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I went to NAPA in hopes that they could help me figure out what might be wrong with my heat. I asked if they would my coming and looking and listening to see if it was the blower motor that went out before before I purchased the part.
The guy looked at me, laughed and said, "We don't have anything here to test that." I repeated myself and told him I'm did need a test, I just wanted help listening, it's under my dash, it can't be that hard to help. He then said, "I still don't have what I need to test it." He then says, "Is it a Chrysler?" I said, "It's a Dodge." He laughs again, "They're the same thing." I then said to him, "I'm sorry, I didn't know that and since you obviously have no desire to help, I'll take my business somewhere else, and I won't be returning here. Thank you and have a good day." I left and won't be back.
I was raised to try and help no matter what tools you had. This guy was not.
Auto Repair Shop Engages in Fraudulent Behavior
Preferred solution: Almost frauded for $1500 in uneccessary repairs. This is fraud and has been reported to FTC, BAR, social media, sent emails to friends and family. It's over time to expose corruption. It's just getting started!!!
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Took my car to them smoke was coming from under the hood. Was able to drive my car,however had it towed.
I told them just fix the smoking problem nothing else Kept the car for several days.Sent me a email owning SNAP credit 1,700+ I called them and said DON'T Repair told me they already did the repairs. When they delivered the car,drove around the block..Power steering making grinding noise,hard to steer, hood would not open. When I told them how upset because the car did not have that problem before.Jack offered to refund the charge once they get the money from SNAP Finance,then you can pay SNAP and forget this ever happened. NO I want you to fix the damage you caused.
I contacted Corporate that contacted them. They told me they would fix my car for free,Corporate told them. After keeping 5 days this 2nd time.Said twice they ordered power steering pump. The car is still the same now the breaks are loose, power steering still bad, scared to drive .
I said bring back my car to me. When they did gave me a statement Joe saying I was mean and nasty. Never come back.
Not true Joe is the mean and nasty and talks over you. Still owe the 1,700+..May have to take legal action against them.They have done the same to other customers, by reading the YELP reviews.