I have emailed Napa Autocare Center two times about this and have not been called nor received an email back other than the template email that someone will get back to me.
Here are the details of a shop in Winston-Salem NC named "Rattle and Hum"
I see the sign NAPA car care center at a shop in this city. Is this a franchise or what? The name is Rattle and Hum. Do you stand behind their work? And if I have issue with a repair later while in another city can I take it to another NAPA car care center and the work be repaired there under a warranty? I understand SEARS auto service and others offer nationwide support of parts and labor. At times warranty from Rattle and Hum range from 90 days to 1 year and will printed on the receipt.
Also do these repair shops with these NAPA signs use the same parts and prices of the local NAPA parts store or is that business name NOT related to Car care centers?
If they are related will the part price charged by the Car center match the price of the local NAPA parts store?
I have experienced some repairs made by this shop to charge over 100% markup on parts that I can get at the same local NAPA parts store along with other high fees such as $25 for shop fees and $6 for hazard material disposal charges each visit no matter what the total bill.
I look forward to understanding more. My name is Jim
Product or Service Mentioned: Napa Autocare Center Car Repair.
Reason of review: Pricing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Being over charged for parts and shop fees.