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I had my car diagnoised by Napa Auto Care they told me what the problem was and cost to repair it. I had the work done then receive a call back to say it did not resolve the problem it one or two other things that of course cost more.

I took my car there to get it repaired not trouble shooting. Defintely not the type of service I expected.

Want be using them again. Texarkana 75501 location

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Herndon, Virginia, United States #1233447

Sounds like the shop employs shade tree mechanics that just throw parts at a problem until they stumble upon the actual cause. Cost of diagnosis no matter how long it takes is one unchangeable charge, that would end up a *** of a lot cheaper than the actions taken by that shop. Next time go to a shop that refers to their employees as Technicians not mechanics.

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